Star ResponderTry the demo

For UK roofers

Reply to every Google review while you're up on the roof.

Star Responder writes a proper reply to every review your roofing business gets: thank-yous that mention the new roof or the gutters, and calm answers to the complaints that come with the weather.

Try it on sample reviews£25/month · no contract
A happy customer
Mark T.★★★★★

Replaced the whole roof on our terrace in under a week. Kept us updated every day and tidied up perfectly.

Reply drafted by Star Responder
Hi Mark, thank you for taking the time to write this. I'm really glad the new roof on your terrace was done within the week and that the daily updates helped. Thanks for choosing a local Bristol roofer, and give us a call if you ever need us again. - Lee, Summit Roofing
A complaint
⚠ Owner alert: Property damage reported
Janet H.★★★★★

Paid for a repair in October and the ceiling is leaking again after the first heavy rain.

Reply drafted by Star Responder
Hi Janet, I'm sorry the leak has come back after the repair and for the worry that causes. I'd like to come and look at it as soon as possible. Please ring me directly on 0117 496 0815 so we can arrange a visit. - Lee, Summit Roofing

Why roofers use it

You can't reply from a ladder

Reviews arrive while you're stripping tiles or fixing flashing. By the time you're back on the ground, you've forgotten about them.

A leak complaint can cost you jobs

One angry review about a leak after a repair puts people off. You get an alert straight away and a calm draft that invites them to ring you.

Big jobs mean careful buyers

People spending thousands on a roof read the reviews closely. An owner who replies to every one looks trustworthy and established.

How it works

  1. Step 1

    Connect Google

    Link your Google Business Profile in a couple of clicks.

  2. Step 2

    Tell it about your business

    Your town, the jobs you do, and the number unhappy customers should ring.

  3. Step 3

    Pick your mode

    Approve each reply with one tap, or let good reviews get answered automatically.

Questions

Will it post replies without me seeing them?
Only if you want it to. In Approval Queue every reply waits for one tap. In Auto-Pilot, 4 and 5-star replies post straight away, and 1 to 3-star replies still wait for you unless you switch that off.
Does it work with Checkatrade, MyBuilder or Trustpilot?
Yes. Paste the review in, or upload a screenshot from your phone, and you get a reply to copy back into that site. Google is the one site where replies can be posted for you automatically.
Is there a contract?
No. It's £25 a month and you can cancel any time.

See what it would say to your customers

The demo uses a sample Manchester plumbing firm. Change the details in Settings to yours.

Open the demo