Star ResponderTry the demo

For UK plumbers and heating engineers

Reply to every Google review while you're under a sink.

Star Responder writes a proper reply to every review your plumbing or heating business gets: thank-yous that mention the boiler or the burst pipe, and calm answers to the complaints that come with the job.

Try it on sample reviews£25/month · no contract
A happy customer
Sophie C.★★★★★

Fitted our new combi boiler the day after we called. Tidy, quick, and exactly what they quoted.

Reply drafted by Star Responder
Hi Sophie, thank you for taking the time to leave such a kind review. I'm really pleased the team got your new combi boiler fitted so quickly and that everything came in at the price we quoted. Enjoy the hot water, and give us a ring if you ever need anything else in Manchester. - Gareth, Hughes Plumbing & Heating
A complaint
⚠ Owner alert: Missed appointment
Greg W.★★★★★

No-show for the first appointment and nobody phoned. Second visit was fine but I lost a day's work.

Reply drafted by Star Responder
Hi Greg, I'm sorry we let you down on the first appointment and that nobody rang to let you know. Losing a day's work isn't acceptable and I'd like to understand what went wrong. Please ring me directly on 0161 496 0148 so we can talk it through. - Gareth, Hughes Plumbing & Heating

Why plumbers and heating engineers use it

You're on the tools all day

Reviews come in while you're fitting a combi or chasing a leak. By the evening you've forgotten, and they sit there unanswered.

Bad reviews need careful words

A heated reply to a no-show or a callback complaint looks worse than the review. You get a calm draft and an alert, and you decide.

Your profile is your shop window

People pick a local plumber from the Google map. A profile where the owner answers every review looks busy, trusted and cared for.

How it works

  1. Step 1

    Connect Google

    Link your Google Business Profile in a couple of clicks.

  2. Step 2

    Tell it about your business

    Your town, the jobs you do, and the number unhappy customers should ring.

  3. Step 3

    Pick your mode

    Approve each reply with one tap, or let good reviews get answered automatically.

Questions

Will it post replies without me seeing them?
Only if you want it to. In Approval Queue every reply waits for one tap. In Auto-Pilot, 4 and 5-star replies post straight away, and 1 to 3-star replies still wait for you unless you switch that off.
Will the replies sound like a robot?
Each reply is written for that review, in British English, signed with your name, and mentions the job the customer talked about. You can edit any reply before it goes out.
What happens with a really bad review?
You get an owner alert straight away for things like gas smells, water damage, no-shows, refund demands or mentions of solicitors and Trading Standards, along with a calm draft that invites the customer to ring you.
Does it work with Checkatrade, MyBuilder or Trustpilot?
Yes. Paste the review in, or upload a screenshot from your phone, and you get a reply to copy back into that site. Google is the one site where replies can be posted for you automatically.
Is there a contract?
No. It's £25 a month and you can cancel any time.

See what it would say to your customers

The demo uses a sample Manchester plumbing firm. Change the details in Settings to yours.

Open the demo